Lime Street Insurance Brokers Limited

Lime Street Insurance Brokers is a dynamic and client-focused Lloyd’s and London Market insurance brokerage, committed to delivering innovative and effective solutions across a range of specialist markets.

We are an independent Lloyd’s broker established in 2011, built on the traditional values of the insurance market while embracing a modern, client-focused approach. We are committed to delivering innovative, tailored insurance solutions with integrity, expertise, and responsiveness at the core of everything we do.

In 2023, we expanded our footprint into the European Economic Area with the establishment of a subsidiary in Germany, enhancing our ability to support clients across Europe and reinforcing our dedication to international service and compliance.

Our experienced management team is committed to building a business with global reach and a strong reputation for developing long-term professional relationships. These relationships are built on a deep understanding of each client’s business and their unique insurance requirements—not a “one-size-fits-all” solutions.

At Lime Street Insurance Brokers we foster a collegiate and welcoming environment for insurance professionals and their clients, encouraging the development of mutually beneficial, long-term relationships.

We recognise that producing brokers are inherently entrepreneurial, and our model embraces this by allowing them to focus on their strengths – free from the administrative burdens that often dull their competitive edge in larger broking firms.

To deliver consistently high levels of service, we place great importance on recruiting and investing in talented professionals and advanced, high-tech operating systems. Our team possesses in-depth knowledge of the insurance products within their areas of expertise and are dedicated to delivering cost-effective, tailored cover that meets each client’s specific risk profile and wider needs.

Key tasks and responsibilities:

• Premium Processing:

Manage the accurate and timely processing of premium transactions, including debit and credit notes, account reconciliations and outstanding premium monitoring. Maintain accurate broking system records and work closely with brokers, insurers and finance teams to resolve queries, while supporting credit control, month-end, client money and bureau/non-bureau processing activities as required.

• London Market Claims Processing:

Act as a key point of contact for London Market claims, ensuring notifications and claim information are accurately recorded and maintained. Liaise with insurers, MGAs, TPAs, loss adjusters and other market participants to monitor developments, obtain outstanding information and support the settlement process, escalating complex or time-sensitive matters where appropriate.

• Direct Claims Handling – Sports & Leisure:

Take ownership of allocated Sports and Leisure claims from notification through to conclusion, acting as a proactive point of contact for brokers and clients. Manage claim activity, documentation and key actions, liaising with insurers, loss adjusters and other stakeholders to progress claims efficiently, identify potential delays and provide clear, timely updates throughout the process.

• Operational & Regulatory Responsibilities:

Maintain high standards of data quality, system integrity and document management, ensuring activities comply with FCA, Lloyd’s and internal requirements. Support audits, compliance reviews and process improvement initiatives, while adhering to conduct risk and data protection standards and collaborating with colleagues across UK regional offices as required.

What We’re Looking For

Skills & Experience

Essential

• Experience within a Lloyd’s broker, MGA, insurer or London Market environment.
• Understanding of premium processing and/or claims administration.
• Good attention to detail and numerical accuracy.
• Strong organisational and prioritisation skills.
• Excellent communication skills.
• Proficient in Microsoft Office particularly Excel & Word.
• Experience using insurance broking or claims systems.
• Ability to manage claims proactively, including effective diary management, stakeholder follow-up and clear communication of progress.
• Willingness to travel occasionally to other UK regional offices.

Desirable

• Knowledge of Lloyd’s and London Market processes.
• Exposure to bureau and non-bureau business.
• Understanding of client money requirements.
• Experience of premium reconciliations.
• Progress towards ACII qualification.
• Experience supporting claims within sports, leisure or other specialist client segments.

Personal Attributes

• Accurate and methodical.
• Proactive and willing to take ownership.
• Team player with a positive attitude.
• Customer-focused.
• Able to manage multiple priorities and deadlines.
• Confident in progressing claims matters through regular follow-up and stakeholder coordination.

Contact Details

If you are interested in this very exciting role then please send your CV and covering email to: recruitment@limestreetbrokers.com